Service Policies

Service Policies and Insurance Information


We understand acne afflicts people of all ages, we do ask that if you are under 18, you bring a parent with you for consent purposes. If you are pregnant, or believe you may be, please inform us when you schedule your appointment and when you arrive at our office. Wake Health Medical Group accept cash, personal checks, Visa, MasterCard, and Discover.

All prices, policies and services are subject to change. In order to provide a relaxing experience for you and others, we ask that you turn off all pagers and cell phones upon arrival at our office.


On the day of your appointment, we ask that you arrive at least 15 minutes to fill out required paperwork. Every effort will be made to restore lost time if you happen to be late, if time is allowed; however, previously scheduled appointments will take precedence.


We ask that our clients be considerate by notifying us of a cancellation 24 hours prior to their scheduled service. This cancellation notice is necessary in order to allow opportunities to reschedule that opening. If we are not given a cancellation notice, there will be a $25 fee.

Prescription Refills

Please call our office at (919) 554-6754 during regular office hours for refills, you will be asked to leave a message with Nurse Triage. Calls received before 6:00pm on Monday – Friday will be returned the same day, calls after may not be returned until the following business day.

Financial Policy

We accept MasterCard, Visa, Discover, and American Express credit cards, ATM debit cards, and personal checks . A $35 fee will be charged for each returned check. This fee must be received with 5 days of notification of the returned check. Past due accounts will be swiftly submitted to the Wake County District Attorney’s Check Restitution Program for collection and legal action.

You will be responsible for your co-pay at the time of services. Any questions regarding insurance should be directed to our insurance coordinator. We currently participate with the following managed care companies:

Cigna | Aetna | Great West | Blue Cross Blue Shield | United Healthcare

If your insurance company is not listed above, please call our office at (919) 554-6754 to confirm that we participate. The handbook that was provided by your insurance company will include detailed information about what is covered (or not covered) by your policy. Our staff will assist you in determining if your services will be covered by your insurance.

Most policies require patients to pay a portion of their health care costs as an “out-of-pocket” expense. We are obligated, by contract, to collect co-payments, co-insurance and deductibles. In most cases, we will request that you pay your out-of-pocket expenses on the day that services are performed.

Many patients also carry secondary insurance coverage. Secondary insurance will usually pay out-of-pocket expense for services covered by primary insurance. We will file to both primary and secondary insurances on your behalf.

If you have a financial hardship at the time of service, please let us know. We will need, in writing, a letter stating the facts of your hardship, then we can waive the possibility to collect co-payments, co-insurances and deductibles.

Financial Policy For Cosmetic Surgery

Please be aware that cosmetic services are not considered “medically necessary” and will not be filed with your insurance company. Insurance will not pay for cosmetic procedures. Payment for services is required at the time of your visit.

Medical Financing
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